Nolah Evolution Frequently Asked Questions

Unboxing and setting up your Nolah mattress is quick and easy. Watch the video below for step-by-step instructions.

With zoned foam and an advanced coil core, the Evolution offers responsive support and pressure relief for all sleepers. It's our best-selling mattress and comes in three firmness levels, letting you choose the best option for your weight, sleep position, and comfort preferences:

-The Plush is great for dedicated side sleepers
-Luxury Firm is most popular with back sleepers and combination sleepers
-The Firm option is a good fit for heavier sleepers or anyone who prefers a firmer sleep surface

For more information, see our Mattress Recommendations page.

The Nolah Evolution comes standard with a quilted foam top layer and an organic cotton cover. For an additional cost, you can upgrade to the GlacioTex™ Pillow Top, which features an extra 1" of quilted foam and a cool-to-the-touch GlacioTex™ cover.

While both options provide contouring comfort and breathable protection for your mattress, the GlacioTex™ Pillow Top offers even more cushioning and active cooling from heat-dissipating fibers.

Yes, this mattress model is compatible with adjustable bases. Our Smart Adjustable Base is an excellent option, offering wall-glide technology and zero-gravity comfort.

This Nolah mattress purchase includes our 120-night at-home sleep trial! If, against all expectations, you don't love your mattress, you can return it for a full refund. Our logistics partner will pick up the mattress; you're only responsible for a $99 flat fee to cover labor and one-way transportation.

The trial begins the day your mattress arrives. Sleep on your Nolah mattress for at least 30 nights before making a decision—this gives you enough time to adjust to your new bed and fully experience its comfort and support benefits.

If you wish to return your mattress, please use the email form on our Contact page or email us at support@nolahmattress.com. You must initiate the return process after the 30-night break-in period but before the 120-night trial expires.

Return Process

1. Submit Request: Please use the email form on our Contact page or email us at support@nolahmattress.com to request a return. We cannot process returns over the phone or live chat, only through email. Once your request is received, a member of our customer support team will reach out to walk you through the rest of the process.

2. Schedule Pick-Up: We'll set up the scheduled mattress pick-up with one of our third-party logistics partners. The $99 flat fee (deducted from your refund) covers the pick-up and transportation. When possible, we arrange for the mattress to be donated to a local charity or mattress recycling program, depending on your state's laws.

3. Day of Pick-Up: Our support team member will provide instructions on what to do on the scheduled pick-up day. Typically, you leave the mattress unboxed for pick-up, and the driver does the rest. Then, email us a scan or digital photo of the pick-up receipt.

4. Refund: Once we receive a copy of the pick-up receipt, we'll process your refund in full (minus the $99 flat fee). You will receive a Refund Notification via email.

Free Shipping via FedEx:
You can find an estimated timeline for when your mattress will leave our Arizona facility below the "Add to Cart" button on this page. Once it ships, you'll receive a Shipping Notification with your FedEx tracking number at the email address used to place the order.


In-Home Setup & Removal:
If you purchase In-Home Setup & Removal service or it’s included with your order, Ryder (our logistics partner) will contact you to schedule delivery. The dates offered are typically 7-15 business days after the order placement date.

Nolah partners with Ryder, a third-party logistics provider, to offer In-Home Setup & Removal—also known as “white glove delivery.”

Free for Orders $1,450+

This complimentary service is offered free of charge with orders totaling $1,450 or more. For orders under $1,450, you can add In-Home Setup & Removal at checkout for an additional cost.

Eligible Items

Nolah mattresses and bases are eligible for In-Home Setup & Removal service. If your order includes additional items, like mattress protectors or bedding, they will be shipped to your home separately via FedEx.

How It Works:

1. Once your items are ready, we’ll ship them to Ryder’s facility.

2. Ryder will contact you to schedule your In-Home Setup & Removal service. The dates offered are typically 7-15 business days after the order placement date.

3. On the scheduled delivery day, you’ll be notified when the Ryder team is about 30 minutes away.

4. Ryder will set up your purchase in the room of your choice and remove the old items being replaced.

Please Note:

• Ryder’s services are available in most locations within the contiguous 48 states. At checkout, you’ll be prompted to enter your zip code to check if it’s available in your area.
  
  
• Someone 18 years old or older must be present to accept and sign for delivery.
  
  
• Removal service only applies to items being directly replaced by your Nolah purchase. For example, if you purchase one mattress and one base, Ryder will remove one mattress and one base.
  
  
• Setup and removal fees (if applicable) are non-refundable once service is completed.

Twin: 38"W x 74"L x 14"H
Twin XL: 38"W x 80"L x 14"H
Full: 53"W x 75"L x 14"H
Queen: 60"W x 80"L x 14"H
King: 76"W x 80"L x 14"H
California King: 72"W x 84"L x 14"H
Split King (x2): 38"W x 80"L x 14"H

With GlacioTex™ Pillowtop Upgrade:
Twin: 38"W x 74"L x 15"H
Twin XL: 38"W x 80"L x 15"H
Full: 53"W x 75"L x 15"H
Queen: 60"W x 80"L x 15"H
King: 76"W x 80"L x 15"H
California King: 72"W x 84"L x 15"H
Split King (x2): 38"W x 80"L x 15"H

A split king bed consists of two twin XL mattresses placed side by side on a king-sized base. Together, the two twin XL mattresses (38 by 80 inches) measure the same size as a standard king mattress (76 by 80 inches).

When you order a split king, you don't have to choose the same model or firmness level for the two twin XL mattresses. It's the perfect setup for couples with different body types, sleep positions, and comfort preferences.

Also, if you have a split king adjustable base, pairing it with two twin XL mattresses lets you adjust each side of the bed independently.

Ordering a split king bed from Nolah? If you select this option, the two twin XL mattresses will arrive in separate boxes and shipments with unique tracking numbers.

No. Nolah is committed to our customers' comfort and safety; all our mattresses are fiberglass-free.

The CertiPUR-US® program uses independent, accredited laboratories to assess polyurethane foam. They run small chamber tests standardized by the International Organization for Standardization, and certified foams must meet strict criteria for content, emissions, and durability.

CertiPUR-US® Certified Foams:

• Made without ozone depleters
• Made without PBDEs, TDCPP, or TCEP (Tris) flame retardants
• Made without mercury, lead, and other heavy metals
• Made without formaldehyde
• Made without phthalates regulated by the Consumer Product Safety Commission
• Low VOC (volatile organic compound) emissions for indoor air quality (less than 0.5 parts per million)